FAQs

UNDERSTANDING HAIR TYPES

HAIR GRADES

WHAT GRADES OF HAIR DOES MIELLEE SELL?

WHAT DOES IT MEAN IF HAIR IS VIRGIN?

WHAT DOES IT MEAN IF HAIR IS REMY?

WHAT DOES IT MEAN IF HAIR IS DOUBLE DRAWN?

DECIDING ON A PRODUCT

GENERAL QUESTIONS

WHAT PRODUCTS DOES MIELLEE HAIR COMPANY SELL?

HOW DO I KNOW WHICH PRODUCT IS RIGHT FOR ME?

CLIP IN EXTENSIONS

WHAT ARE CLIP IN EXTENSIONS?

WHAT TYPES OF CLIPS DOES MIELLEE USE?

HOW MANY PIECES COME WITH A CLIP IN SET?

HOW MUCH DOES EACH CLIP IN SET WEIGH?

HOW LONG DO THE CLIP IN EXTENSIONS LAST?

TAPE IN EXTENSIONS

WHAT ARE TAPE IN EXTENSIONS?

HOW MUCH DOES EACH TAPE IN PIECE WEIGH?

HOW MANY PIECES OF TAPE INS DO I NEED FOR MY ORDER?

HOW LONG DO TAPE IN EXTENSIONS LAST?

HOW DO I REMOVE TAPE IN EXTENSIONS?

CAN I RE-USE THE TAPE IN EXTENSIONS?

WEAVE EXTENSIONS

WHAT ARE WEAVE EXTENSIONS?

HOW MUCH DOES EACH WEAVE BUNDLE WEIGH?

HOW MANY WEAVE BUNDLES WILL I NEED?

HOW ARE WEAVES INSTALLED?

DO MIELLEE HAIR WEAVES SHED?

HOW LONG DO THE WEAVES LAST?

CAN I RE-USE THE HAIR WEAVES?

MATCHING YOUR COLOR

GENERAL QUESTIONS

WHAT COLORS DOES MIELLEE OFFER?

HOW DO I BEST MATCH MY COLOR MYSELF?

WHAT IF MY TIPS & ROOTS ARE DIFFERENT COLORS?

WHAT IF I DON'T SEE THE SPECIFIC STYLE/COLOR/TEXTURE/PRODUCT I WANT?

DO YOU OFFER A COLOR MATCHING SERVICE?

PICKING YOUR TEXTURE

GENERAL QUESTIONS

WHAT TEXTURES DOES MIELLEE OFFER?

HOW DO I BEST MATCH MY TEXTURE MYSELF?

WHAT IF MY HAIR IS NATURALLY CURLY BUT I MOSTLY WEAR IT STRAIGHT?

WILL THE EXTENSIONS MAINTAIN THEIR TEXTURES?

SELECTING YOUR LENGTH

GENERAL QUESTIONS

WHAT LENGTHS DOES MIELLEE OFFER?

WHAT LENGTH SHOULD I SELECT FOR MYSELF?

WILL MY EXTENSIONS LOOK NATURAL?

SHOULD MY STYLIST TRIM THE EXTENSIONS?

CHOOSING YOUR WEIGHT & QUANTITY

GENERAL QUESTIONS

WHAT WEIGHT & QUANTITY OPTIONS DOES MIELLEE OFFER?

HOW MUCH HAIR SHOULD I ORDER?

ORDERING HAIR EXTENSIONS ONLINE

GENERAL QUESTIONS

I'VE NEVER ORDERED HAIR ONLINE. WHAT DO I NEED TO KNOW?

ONLINE CONSULTATIONS

DOES MIELLEE OFFER CONSULTATIONS WITH CLIENTS?

HOW DO I REQUEST A CONSULTATION WITH A MIELLEE SPECIALIST?

SPECIAL REQUESTS

CAN I MAKE REQUESTS FOR MY SET OF EXTENSIONS?

HOW DO I SUBMIT MY REQUESTS?

CUSTOM ORDERS

CAN I ORDER A COMPLETELY DIFFERENT STYLE FROM WHAT I SEE IN THE SHOP ONLINE?

HOW DO I SUBMIT A CUSTOM ORDER?

PAYMENT METHODS

WHAT SORT OF PAYMENT METHODS CAN I USE?

DO YOU OFFER LAYAWAY PLANS?

DO MY SHIPPING ADDRESS HAVE TO MATCH MY BILLING ADDRESS?

DO MY SHIPPING ADDRESS HAVE TO MATCH MY BILLING ADDRESS?

SHIPPING & DELIVERY

WHAT COUNTRIES DOES MIELLEE SHIP TO?

WHAT SHIPPING METHODS DOES MIELLEE USE?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

IS IT POSSIBLE TO RUSH MY ORDER?

EXCHANGES & RETURNS

CAN I EXCHANGE MY MIELLEE HAIR EXTENSIONS?

HOW DO I INITIATE THE EXCHANGE?

CAN I RETURN MY MIELLEE HAIR EXTENSIONS?

QUALITY GUARANTEE

DOES MIELLEE HAIR COMPANY OFFER A QUALITY GUARANTEE?

HOW DOES THE QUALITY GUARANTEE WORK?

TAKING CARE OF YOUR EXTENSIONS

GENERAL QUESTIONS

HOW DO I BEST CARE FOR THESE HAIR EXTENSIONS?

ARE THERE ANY SPECIFIC HAIR CARE INSTRUCTIONS?

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