7 DAY EXCHANGE POLICY


Miellee Hair Company offers a Peace of Mind 7 day exchange period for all of our hair extensions products. We are more than happy to accommodate exchanges of hair extensions that have NOT been worn or tampered with. In order to request an exchange, you must contact us first at info@miellee.com within the qualifying exchange period. We will then issue you a Return Merchandise Authorization (RMA) and provide you with the return address for our warehouse where the returned item will be inspected to confirm that you qualify for the exchange. Worn or damaged merchandise will not be exchanged.

These are the exact conditions for us accepting the package back & offering an exchange :

  • the product must be in the original condition (unworn & unused)
  • if we receive the product back and we can see that you have used it, we will not exchange it for you
  • if the product is damaged or changed in any way (cut, colored, etc), we will not offer an exchange
  • the product must ship back within 7 days of receiving it
  • the buyer is responsible for all shipping costs associated with an exchange
 

TERMS & CONDITIONS
Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW worn or used items to be returned for the safety of all of our clients. Therefore, all Miellee Hair Extensions must be shipped back unworn, unused, in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. We test all returns to ensure that they are genuine Miellee Hair products and to ensure that they have not been mistreated or falsely returned. Hair extensions that have been bleached, colored, toned, or chemically processed in any way do not qualify for returns or exchanges. Please note that all chemical processes are performed at your own risk and Miellee cannot be held liable for any undesired results. Learn more about the terms & conditions for coloring & chemically processing your hair extensions > The buyer is responsible for all exchange shipping costs and we recommend that the buyer send their exchange with a tracking number as Miellee Hair Company will not be held responsible for lost returns. Please note that exchanges for merchandise returned without contacting us first will be denied as exchanges can only be accepted at our warehouse facility.

 

Please note that all sales are final and we do not offer refunds under any circumstance, only exchanges as explained above.

In a case where any of the above terms & conditions are not met, we reserve the right to refuse an exchange.

Orders that are cancelled by the client after payment will be subject to a 50% cancellation fee.

 

 

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QUALITY GUARANTEE

We at Miellee Hair Company take great pride in our high levels of customer satisfaction. Our goal is always for every client to be perfectly happy with their purchase. As such, we offer a premium quality guarantee for all our hair extensions. This means that we will replace your purchase free of charge in the rare instance that you receive a sub-quality batch of hair. Learn more >>

 

COLOR MATCHING

We understand it may be difficult to choose the correct shade and texture when purchasing hair extensions online, and we are here to help! Just email info@miellee.com several photos of your hair and we will email you right away with our recommendation for color and texture. Simple! For optimal results, please include a photo in natural light as well as a photo in indoor light so we can provide the most accurate recommendation possible.

CUSTOM REQUESTS

We offer a wide array of color and texture options online. However, if none of the existing options are a match for your hair, we can also custom make a set of extensions to perfectly match your hair. We can make any type of extensions whether you are blonde, brunette or redhead with straight, wavy or curly hair. Custom orders are priced the same as our stock items, no extra charges! Please visit the custom orders page to get started on your order >


CUSTOMER SERVICE

To ensure our clients receive the very best service, Miellee Hair Extensions  provides dedicated Hair Specialists available at anytime during business hours to consult with you online and help you choose the most appropriate product(s). We know every client has a unique goal and a desire to learn what options they have to achieve a certain style and look. If you have questions don't hesitate to email info@miellee.com and we'll get back to you as quickly as possible.

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