If you need a product, color, texture, length or volume that you do not see already featured in our store, you can submit a CUSTOM REQUEST and we will create your extensions per your specifications.
- There is no extra charge for custom requests. They are priced along the same scale as all the other products featured in our store.
- Processing time is approximately 2 weeks. This is the time during which our team creates your extensions and colors them per your specifications. The processing time can change depending on the details of your order. Our team will provide you with the best estimate at the time that you place your order and will keep you updated throughout the process if the estimated delivery timeframe were to change.
- Please send any relevant photos and as much detailed information as possible when ordering custom extensions. Photos are especially helpful and will aid in our creation process.
- We will contact you once your extensions are ready and send you preview photos of your extensions so you can take a look and approve them before they're shipped out.
- Since all of our items are created by hand, and are not factory bought or mass produced, please understand that there will always be variation from set to set. Learn more >
- If you determine that the extensions are not an ideal match when you receive them, you always have the option to return them for adjustment or exchange. Due to the nature of custom made products, we do not offer refunds, only exchanges.
MADE TO ORDER
Our MADE TO ORDER items are also created at the time that you place your order. All of the signature colors that you see featured on the website are made to order and fully customizable. You have the option to include specific instructions with your order and we will create your extensions accordingly.
Please note : The only difference between custom requests and made to order items is simply that you are submitting a request for your own original product/color/texture/length/volume, versus purchasing one of our signature designs. Either way, the extensions will be created for you at the time that you place your order, and you have the option to customize the product as needed.
In a rush to receive your extensions? Shop items ON SALE > These extensions are in stock and ready to ship in approximately 1-2 business days. They will ship just as they are shown in the photos. Customization is not offered for these items.