Miellee Hair Company offers a hassle-free 30 day exchange period for hair extensions that have NOT been worn or tampered with. In order to request an exchange, please contact us at email@example.com within the qualifying exchange period. We will issue you a Return Merchandise Authorization (RMA) and provide you with the address for our warehouse where the returned item will be inspected to confirm that you qualify for the exchange. Worn or damaged merchandise cannot be exchanged.
These are the exact conditions for us accepting the package back & offering an exchange :
- the product must be in the original condition (unworn & unused)
- if we receive the product back and we can see that you have used it, we will not exchange it for you
- if the product is damaged or altered in any way (cut, colored, etc), we will not offer an exchange
- the product must ship back within 30 days of receiving it
- the buyer is responsible for all shipping costs associated with an exchange
TERMS & CONDITIONS
All sales are final and we do not offer refunds, only exchanges as described within this page.
Our extensions are hand-made and individually colored in small batches using natural human hair. As such, differences in the exact construct, color & texture of the extensions are to be expected and WILL NOT be grounds for refund. Please read more about the variations policy here.
Miellee Hair Extensions must be shipped back unworn, unused, in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued.
We test all returns to ensure that they are genuine Miellee Hair products and to ensure that they have not been mistreated or falsely returned. Hair extensions that have been bleached, colored, toned, chemically processed, cut or permanently altered in any way do not qualify for returns or exchanges.
The buyer is responsible for all exchange shipping costs and we recommend that the buyer send their exchange with a tracking number as Miellee Hair Company will not be held responsible for lost returns.
Exchanges must be sent back only to the address that we provide upon issuing the return authorization. We are not responsible for packages that are sent to any other address, other than the one we provide for purpose of the exchange.
Exchanges for merchandise returned without contacting us first will be denied and returned to the buyer at the buyer's expense.
In a case where any of the above terms & conditions are not met, we reserve the right to refuse an exchange.