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WARRANTY POLICY



Miellee Hair Company maintains the upmost standards in the production of our products. We stand behind the quality of the items we sell, which is why we offer a 30 day warranty against manufacturing defects for all our products (except items ON SALE which are final sale and not eligible for returns or warranty).

THIS IS HOW TO FILE A CLAIM :
1) Fill out the form below within 30 days of receiving your extensions. We will respond to your claim as quickly as possible with instructions about how and where to mail your item for inspection.
2) Be prepared to mail the extensions back shortly after filing your claim. As soon as we respond to your claim, your extensions will need to be mailed back within 1-2 days.
3) Once the hair is returned to us, our quality control team will perform a series of strand and elasticity tests on the hair to determine if the hair is in fact flawed due to manufacturing defects.
4) In the event that the hair is deemed defective, we will issue you either a full or partial store credit effective immediately (NO cash refunds, store credit ONLY). The amount of store credit will be determined based on a number of factors, including usage, purchase date and claim date.
5) In the event that the hair is deemed NOT defective, the extensions will be returned to you and shipping fees will not be refunded.
 
The warranty DOES NOT cover the following :
  • Defects from improper application, improper use, or improper care of the product
  • Defects due to haircuts, chemical processes, or any other permanent changes to the product
  • Excessive use of heat or styling tools
  • Lack of moisture and essential oils applied to the hair
  • Characteristics which are deemed normal for authentic human hair including but not limited to response to weather conditions, hair care routine, styling habits
  • Normal amounts of shedding, frizziness or dryness attributed to aunthentic natural human hair
  • Fading of colors over time, particularly red, silver, and fantasy colors which require extra care and maintenance due to the nature of such colors
  • Claims filed after the 30 day cut off
PLEASE NOTE :
In order to file a claim, you will need to send the hair back to us to be inspected, no exceptions can be made to this rule.
Customers will be responsible for shipping charges on returned items that are not determined to be defective.
Warranty is done 1 time only.

Miellee Hair Company DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT. UNDER NO CIRCUMSTANCES WILL MIELLEE HAIR COMPANY BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE PRODUCT OR YOUR USE OF THE PRODUCT.