The quality of your hair extensions is important because it determines how well the extensions blend with your hair and how long they will last.
Miellee Hair Company uses 100% human hair of the highest quality sourced in virgin remy condition from human donors who sell or donate their hair at their own will. Members of our team travel to various countries around the world to meet our suppliers and hand-select the hair in person.
We enforce the highest quality standards and we aim for every single client to be perfectly satisfied with their hair. As such we offer a QUALITY GUARANTEE for your hair extensions. This means that we will replace your hair free of charge in the rare instance that you receive a sub-quality batch of hair.
In order to request a replacement, please contact firstname.lastname@example.org as quickly as possible and notify us of any problem with your purchase. We will issue you a Return Merchandise Authorization (RMA) and provide you with the return address for our warehouse where you will need to ship back the hair to be inspected and to confirm that you qualify for the replacement. Once you have notified us of the issue, we request that you return the hair within 5 business days (1 week) to ensure the most expedited resolution to the issue.
TERMS & CONDITIONS
Miellee Hair Extensions are completely natural and not manufactured by a factory. As such, each bundle is unique and will behave like real human hair. This means that the hair will respond to weather conditions, styling habits, use of heat, and products, just as the hair attached on your head would respond. Miellee Hair Company cannot be held responsible for "flaws" that would be considered normal behavior of human hair. PLEASE NOTE: Light colored hair is the most fragile hair type and is naturally more prone to tangle than darker hair. This is normal and is not considered an indicator of sub-quality. Additionally, Miellee Hair Company is not responsible for damage caused to your extensions by excessive use of heat or damaging products. We test all returns to ensure that they are genuine Miellee Hair products and to ensure that they have not been mistreated or falsely returned. You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Miellee Hair Company will not be held responsible for lost returns. Please note that exchanges for merchandise returned without contacting us first will be denied as exchanges cannot be accepted at our warehouse facility.